Customer Experience Director – Dubai, UAE

Our client is a global management consultancy/ strategic advisory firm with more than 30 offices and 1500+ employees across the world. They operate a partnership model globally.

Their Dubai office is growing very quickly and they are now looking for a head of customer experience to work and operate across a leading banking client based in KSA.

Ideally, this person will be available ASAP to start on the project, a one month’s notice period is also acceptable

Responsibilities

• Build and maintain client relationships
• Uncover client’s needs, desires and objectives and craft a creative solution that aligns with these needs
• Clearly communicate client’s objectives with colleagues and drive development of timely solution
• Provide strategic analysis to help shape client’s business
• Create standard format status updates for a program
• Manage Gannt chart, milestones, RACI etc
• Articulation of problem statements into options
• Analyse large amounts of quantitative and qualitative data and form hypotheses / conclusions
• Build compelling storyboards and ppt outputs
• Assessment of client needs, road map and strategy building

Qualifications

• Bachelor’s degree
• 8+ years of experience either in a management consultancy, agency or client side.
• Demonstrated ability to grow accounts and build client relationships
• English skills
• Strong presentation skills
• Strong analytical skills
• Experience in managing people and teams
• Possess a creative mindset